socialrank

Another Location Filter Update

Two weeks back we pushed some updates to the location filter on SocialRank. Today we added another piece to the filter, the ability to search just by where you self-identify (i.e. Location Field) as well as where you have recently posted (i.e Geo-tagged Tweets). This allows you to take a more granular and intelligent approach to finding the right people for local events or location-based rewards.

Screen Shot 2016-04-24 at 11.29.47 PM

All you need to do is click “Show search options” and use the drop down to determine what you would like the results to show.

Screen Shot 2016-04-27 at 11.36.27 AM
As always, hit us up at hi@socialrank.com if you have any questions, comments, requests, jokes, concerns – we want to hear it all!

socialrank

Location Filter Updates

We just pushed a new update for our location filter that we think you’ll really like.

Screen Shot 2016-04-03 at 12.49.48 AM

First some background, it used to be that if you use the location filter, the results you got didn’t clarify why that person was showing up in said results.

 

Screen Shot 2016-04-03 at 12.49.19 AM

So if you search Los Angeles, whether the person self-identified Los Angeles in their bio or had meta data (i.e. they tweeted or posted from LA) they would show up. The problem is that if you live in New York, travel to Los Angeles and then tweet from there (with location enabled) you would show up in Los Angeles results with no context. You would probably even have New York as your location. This leads to confusion and seemingly incorrect results. There was no context.

 

Screen Shot 2016-04-03 at 12.45.15 AM

The push today makes this a lot more clear. We now give context on why someone shows up in a result. For example, if I’m a presidential candidate looking for followers in Wisconsin to come out to the primary, I definitely want people living there and not just posting from their account on a trip. Now you get the context you need to find the right people for the right things.

Screen Shot 2016-04-03 at 12.45.30 AM

In the future we’ll push more updates, letting you just see self-identified locations vs. recently posted and more.

One last thing, you need to refresh your account to see the changes to the location filter.

As always, hit us up at hi@socialrank.com if you have any questions, comments, requests, jokes, concerns – we want to hear it all!

socialrank

SocialRank for Teams Product Walkthrough

What is SocialRank Teams?

Screen Shot 2016-03-29 at 11.37.48 PM

SocialRank for Teams allows brands, agencies, and organizations to use SocialRank and Market Intelligence in a collaborative environment. With SocialRank for Teams you can set up email address logins for all team members, set permissions for individual members, and do this from a dedicated domain (i.e. Nike.SocialRank.com, Disney.SocialRank.com, etc.)

How do I get started?

Head over to SocialRank.com/teams to request your URL and access. We will email you with set up instructions.

How does SocialRank Teams work?

SocialRank Teams combines SocialRank and Market Intel in a collaborative environment. Once the admin sets up your team, they will invite other members, set permissions, and create departments.

SocialRank Teams is meant for organizations with more than one person using SocialRank. Instead of having to share login information, you can log in with email addresses and passwords.

SocialRank Teams Set Up Walkthrough

When we set up your Team account you’ll receive the email below.

Screen Shot 2016-03-29 at 11.39.06 PM

If you follow the link to “Create Team” you’ll end up on the create admin account page (below).

This is Step 1.

Screen Shot 2016-03-29 at 11.42.10 PM

Step 2 is to give the Organization a name.

Screen Shot 2016-03-29 at 11.42.30 PM

Step 3 lets you Add Departments. You can name them after departments like Social Media, Marketing, Communications. Or you can name them after accounts your organization has (i.e. Pizza Hut account, Samsung account, etc).

Screen Shot 2016-03-29 at 11.43.14 PM

Step 4 lets you Add People. You enter the email address, choose the Department you’d like to add them to and choose the permission level you’d like to grant them (more about permission levels below).

Screen Shot 2016-03-29 at 11.44.13 PM

The last part of set-up is the email you receive as a team member to join the organization.

Screen Shot 2016-03-30 at 12.01.17 AM

SocialRank Teams Product Walkthrough

Screen Shot 2016-03-29 at 11.44.36 PM

Once your team is set up you now can dive into SocialRank and Market Intel inside of SocialRank Teams.

Screen Shot 2016-03-29 at 11.45.05 PM

When dropped into Teams, you aren’t bound by one certain account – you are in an always-Market Intel experience.

Screen Shot 2016-03-29 at 11.45.33 PM

As you add accounts they will populate in your view. You can toggle back and forth between Twitter and Instagram.

Screen Shot 2016-03-29 at 11.45.47 PM

You have three tabs – Accounts my organization has run (only if you are an admin), Accounts my department ran and Accounts I ran. This lets you dig into the accounts running in your Team much easier.

Screen Shot 2016-03-29 at 11.46.06 PM

If you click the drop down where your email address is, you’ll be able to jump into Account Settings. From there you have three tabs, Information, Accounts and the Org Users.

 

You don’t need to, but if you want to DM/Follow from SocialRank, you need to log in with those relevant accounts. You can add them by Authenticating with the UN/PW in Accounts under Settings.

Screen Shot 2016-03-29 at 11.46.35 PM

When you toggle over to your Org Users you’ll see the ability to Add New Team Members and New Departments.

Screen Shot 2016-03-29 at 11.46.51 PM

You can easily add new team members by entering their email address, choosing their department and selecting the appropriate permissions.

Screen Shot 2016-03-29 at 11.47.00 PM

You can also easily create and delete departments. Make sure to save them before going back to settings.

Screen Shot 2016-03-29 at 11.47.36 PM

This is what it looks when you’ve added a bunch of people into departments and different levels of permission.

Screen Shot 2016-03-29 at 11.47.23 PM

Lastly, there are levels of permission you can apply to people. This lets you control who has what access from your organization.

Get a live demo

Want to see it in action? Contact Alex Taub at Alex@SocialRank.com or Josh Butler at Josh@SocialRank.com to get a live demo.

socialrank

New Feature Alert: Word + Hashtag Search Filter

Since the new year, we’ve released a bunch of new features at SocialRank with great success. New sorting options, building lists and revamps of the design of SocialRank. While it has been available for a few weeks in the product, we wanted to write up a little bit about a new filter – the Word (and Hashtag) Search filter.

Screen Shot 2016-03-20 at 1.07.06 AM

The Word + Hashtag filter lets you find followers who have included a certain words or hashtags in any of their tweets or posts. This gives you some important context that is missing when using only the bio keyword search.

Screen Shot 2016-03-20 at 1.07.31 AM

For example – I’m a huge New York Knicks fan. I don’t have the word “Knicks” in my bio but I tweet about the Knicks all the time. So if you are looking for followers that talk about a certain topic – using the Word Search filter is the best way to find them.

Screen Shot 2016-03-24 at 11.50.46 AM

Like the Bio Keyword search, you can enter multiple words and either look for them as “Search for any words” (the equivalent of looking for X OR Y OR Z) or “Search for all words” (the equivalent of looking for X AND Y AND Z).

Screen Shot 2016-03-24 at 11.55.13 AM

We also have added something called “Most Used Words and Hashtags” to each profile under the bio information and action items. Here you can see the most common words and hashtags used by that individual follower, along with the frequency that they’ve used it. If you search for a specific word it will show that first in the most used words and hashtags. This can be useful to help understand what a follower is talking about the most.

There are a lot of amazing things you can do with your audience once you find the right people. The Word Filter helps you better segment and find them.

As always, hit us up at hi@socialrank.com if you have any questions, comments, requests, jokes, concerns – we want to hear it all!

socialrank

*Updated* Onboarding Documents For SocialRank and Market Intel – March Edition

In October and January we wrote about SocialRank and Market Intel onboarding documents you could request from us to get the most out of SocialRank. We’ve released even more new features and products since, so we felt it was the right time to issue an updated version. We’ll continue to update as we make new features and products available.

There are now three onboarding documents:

SocialRank for Twitter and Instagram

SocialRank Market Intelligence

SocialRank for Teams (*new*)

You can download them above by clicking through to the dropbox links (or if that isn’t working you can email us at business@socialrank.com and we’ll email them over).

As always if you have any product feedback or suggestions – please don’t hesitate to hit us up at hi@socialrank.com. We really do listen!

socialrank

New Sorting Option Alert: Chronological (Oldest and Newest)

Last week we released two new ways to sort your followers on SocialRank: Chronological (Oldest) and Chronological (Newest). Sorting your followers is another way to say “rearranging the order of your followers.” Before today we had five options: Most Valuable, Most Engaged, Best Follower, Most Followed and Alphabetized. Now there are seven.

Screen Shot 2016-03-01 at 11.34.30 PM

The new filters let you rearrange by your newest or oldest followers. This can be useful if you are looking to see you newest followers with certain filter criteria. Or on the flip side, if you are looking for some of your first followers that happen to have a certain word in their bio or have specific criteria, using Chronological (Oldest) is best.

Screen Shot 2016-03-01 at 11.50.12 PM

Sorting is really useful and can help you find someone you are looking for very quickly.

Screen Shot 2016-03-01 at 11.49.58 PM

As always, hit us up at hi@socialrank.com if you have any questions, comments, requests, jokes, concerns – we want to hear it all!

socialrank

Using SocialRank To Build Lists

We like to think of SocialRank, the product, as having three pieces – identifying your followers, segmenting your followers, and then “doing things” with your followers.

We are really good at the first and second part of the equation. The third part, what to do once you find the right people, is something we are focused on improving. Today we are releasing one of the improvements: the ability to build lists on SocialRank.

Screen Shot 2016-02-24 at 11.53.15 AM

Currently we have three things you can do once you find people on SocialRank. You can a) privately communicate via Direct Message, b) Export to a CSV file, and c) Save the Search.

Screen Shot 2016-02-24 at 11.53.32 AM

Lists is not that different than a Saved Search except that you can add and remove results. For example, if you search for people that have the word Engineer in their bio and live in NYC, you may find that you have 18 people who fit that criteria. But if you don’t like a result, for whatever reason, in Saved Searches there is nothing you can do. In Lists, however, you can add and remove individual results (by checking and unchecking).

Screen Shot 2016-02-24 at 11.54.16 AM

Once you build a list and are in view mode, you can even slice and dice those followers. So for example, if you take your Engineer in NYC list and want to see which one of those has the word Entrepreneur in their bio as well, you can dig deeper into your list.

Screen Shot 2016-02-24 at 11.58.55 AM

Another note about List functionality: you can build Lists across accounts.

Lists are great but they are really stepping stones to tons of things we want to let you do with your followers. You’ll be seeing some new action items in SocialRank over the next few weeks/months. There are many things we want to add and we will let you know as they roll out.

As always, hit us up at hi@socialrank.com if you have any questions, comments, requests, jokes, concerns – we want to hear it all!

socialrank

SocialRank’s New Look

This past week we rolled out a new look at SocialRank. We’ve redesigned the look and experience when using SocialRank. We think you’ll really like the new stuff and might even forget how it used to look and work because of the speed and usability improvements.

Screen Shot 2016-02-14 at 7.55.44 PM

The first thing you’ll notice is that going back and forth between accounts and Intel are combined and is now on top.

Screen Shot 2016-02-14 at 7.56.31 PM Screen Shot 2016-02-14 at 7.56.44 PM

List, Exports and Saved Searches are now found on the top navigation bar. We give you the ability to see the lists, exports and saved searches from all accounts in one combined view (instead of having to go into each one to grab the those results).

Screen Shot 2016-02-14 at 7.57.04 PM

Another new update is we are now using URL schemas for accessing reports. So that you can have multiple reports open at once, which is really useful.

Screen Shot 2016-02-14 at 7.56.09 PM

We’ve moved account settings and adding linked accounts on top right drop down to simplify things.

Screen Shot 2016-02-14 at 7.57.14 PM

All the changes also apply for SocialRank Teams (you can request your domain here).

Screen Shot 2016-02-18 at 1.43.25 PM

Lastly, shout out to our design and tech team (Zhanna, Michael, Ilya and Daniel) on getting this out. It’s Yuge!

As always, hit us up at hi@socialrank.com if you have any questions, comments, requests, jokes, concerns – we want to hear it all!

socialrank

Filter By Number Of Followers Update

We’ve been making major strides at SocialRank in 2016. Working on new products and making existing products better, we’ve been trying to share something new we’ve pushed out each week.

This week we want to highlight the # of Followers filter and the update we’ve added.

The # of Followers filter let’s you filter your followers by account with a specific amount of followers. By default you see everyone that follows you.

Screen Shot 2016-02-10 at 12.31.48 AM

The old # of Followers filter would let you only move a slider from min to max. Now we’ve added the ability to enter the exact min and max. This just makes your live easier when segmenting your followers. A simple addition but very helpful to help find the right people.

Screen Shot 2016-02-10 at 12.44.47 AM

As always, hit us up at hi@socialrank.com if you have any questions, comments, requests, jokes, concerns – we want to hear it all!